Privacy Policy
Last updated:
1. Introduction
Ylaxyronklix ("we," "our," or "us") is committed to protecting the privacy of visitors to our website and participants of our craft and creative retreats. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services.
By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document regularly to stay informed about how we are protecting your data.
Our physical address is 670 Manukau Road, Epsom, Auckland 1345, New Zealand. If you have any questions about this policy, please contact us using the details provided at the bottom of this page.
2. Information We Collect
We may collect the following types of personal information:
2.1 Information You Provide Directly
- Your name when you fill out a contact form, enquiry form, or booking request
- Your email address for correspondence and booking confirmations
- Messages and enquiries you submit through our contact form
- Any additional information you voluntarily provide during communication with our team
2.2 Information Collected Automatically
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website addresses
- IP address (anonymised where possible)
- Device type and screen resolution
This information helps us understand how visitors use our website and allows us to improve the user experience. We do not use this data to personally identify individual visitors unless combined with directly provided information.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and messages in a timely manner
- To process and manage retreat and workshop bookings
- To send you relevant information about our services, only if you have given consent
- To improve our website functionality and user experience
- To maintain the security and integrity of our website
- To comply with legal obligations under New Zealand law
- To analyse website traffic patterns and optimise our content
We will never use your personal information for purposes that are incompatible with the original reason for collection without first obtaining your consent.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our website.
For detailed information about the types of cookies we use and how to manage them, please refer to our Cookies Policy.
5. Third-Party Services
We may use third-party services that collect, monitor, and analyse data to help us improve our website. These services may include web analytics platforms and mapping services. Each third-party service operates under its own privacy policy, and we encourage you to review those policies.
We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share information with trusted service providers who assist us in operating our website and conducting our business, provided those parties agree to keep your information confidential.
6. Data Security
We implement a variety of security measures to maintain the safety of your personal information. These measures include secure server infrastructure, encrypted data transmission where applicable, and restricted access to personal data within our organisation.
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.
7. Your Rights Under New Zealand Privacy Law
Under the New Zealand Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or incomplete personal information
- Request deletion of your personal information, subject to certain legal obligations
- Withdraw your consent to the processing of your data at any time
- Lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy has been breached
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe, and no later than 20 working days as required by law.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will securely delete or anonymise it.
Contact form submissions are typically retained for up to 24 months to allow us to follow up on enquiries and maintain records of communication. Booking-related information may be retained longer for accounting and legal compliance purposes.
9. International Data Transfers
Our website may be accessed from outside New Zealand. If you are accessing our website from another country, please be aware that your information may be transferred to, stored, and processed in New Zealand. By using our website, you consent to the transfer of your information to New Zealand, which may have different data protection laws than your country of residence.
10. Children's Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers promptly.
11. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of those changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Address: 670 Manukau Road, Epsom, Auckland 1345, New Zealand
- Phone: +64 9 624 1846
- E-mail: welcome@ylaxyronklix.world
We are committed to resolving any concerns you may have about our collection and use of your personal data.